Simply Decks
Personal Information Protection Policy
Simply Decks is committed to safeguarding the personal information entrusted to us by our customers. We manage your personal information in accordance with Alberta’s Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.
This policy applies to Simply Decks. The policy also applies to any person providing services on our behalf.
A copy of this policy is provided to any client on request.
What is personal information?
Personal information means information about an identifiable individual. This includes an
individual’s name, home address and phone number, age, sex, marital or family status, an
identifying number, financial information, educational history, etc.
What personal information do we collect?
We collect only the personal information that we need for the purposes of providing
services to our customers, including personal information needed to:
– deliver requested products and services
– enroll a customer in a program
– provide warranties for products and services
– contact customers about appointments
– follow up with customers to determine satisfaction with products and services
– notify customers of upcoming events of interest
– administer a loyalty program
– meet regulatory requirements
– process a payment for services
We normally collect customer information directly from our customers. We may collect your information from other persons with your consent or as authorized by law.
We inform our customers, before or at the time of collecting personal information, of the
purposes for which we are collecting the information. However, we don’t provide this
notification when a customer volunteers information for an obvious purpose (for example, providing name and address for the customer project ).
Use of Service Providers outside Canada
Our service providers in the U.S.A. collect, use or disclose your personal information for
the following purposes:
– deliver requested products and services
– provide warranties for products and services
– follow up with clients to determine satisfaction with products and services
Consent
We ask for consent to collect, use or disclose customer personal information, except in
specific circumstances where collection, use or disclosure without consent is authorized or
required by law. We may assume your consent in cases where you volunteer information
for an obvious purpose.
In cases where we collected personal information before January 1, 2004, we assume
your consent to our use and, where applicable, disclosure for the purpose for which the
information was collected.
We ask for your express consent for some purposes and may not be able to provide
certain services if you are unwilling to provide consent to the collection, use or disclosure
of certain personal information. Where express consent is needed, we will normally ask
customers to provide their consent orally (in person, by telephone), in writing (by emailing us).
In cases that do not involve sensitive personal information, we may rely on “opt-out”
consent. For example, we may disclose your contact information to other organizations
that we believe may be of interest to you, unless you request that we do not disclose your
information. You can do this by emailing us or by telephoning our local number..
A customer may withdraw consent to the use and disclosure of personal information at any
time, unless the personal information is necessary for us to fulfill our legal obligations. We
will respect your decision, but we may not be able to provide you with certain products and
services if we do not have the necessary personal information.
We may collect, use or disclose customer personal information without consent only as
authorized by law. For example, we may not request consent when the collection, use or
disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to
our organization, in an emergency that threatens life, health or safety, or when the
personal information is from a public telephone directory.
How do we use and disclose personal information?
We use and disclose client personal information only for the purposes for which the
information was collected, except as authorized by law. For example, we may use customer
contact information to deliver goods. The law also allows us to use that contact information
for the purpose of collecting a debt owed to our organization, should that be necessary.
If we wish to use or disclose your personal information for any new business purpose, we
will ask for your consent.
How do we safeguard personal information?
Personal Information Protection Policy, June 2004; Revised May 2010 – Service Alberta 4
We make every reasonable effort to ensure that customer information is accurate and
complete. We rely on our customers to notify us if there is a change to their personal
information that may affect their relationship with our organization. If you are aware of an
error in our information about you, please let us know and we will correct it on request
wherever possible.
In some cases we may ask for a written request for correction.
We protect customer personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or
modification of personal information, as well as any unauthorized access to personal
information.
We will notify the Office of the Information and Privacy Commissioner of Alberta, without
delay, of a security breach affecting personal information if it creates a real risk of
significant harm to individuals.
We retain customer personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.
We render customer personal information non-identifying, or destroy records containing
personal information once the information is no longer needed.
We use appropriate security measures when destroying client personal information,
including shredding paper records and permanently deleting electronic records.
Access to records containing personal information
Customers of Simply Decks have a right of access to their own personal information in
a record that is in our custody or under our control, subject to some exceptions. For
example, organizations are required under the Personal Information Protection Act to
refuse to provide access to information that would reveal personal information about
another individual. Organizations are authorized under the Act to refuse access to
personal information if disclosure would reveal confidential business information. Access
may also be refused if the information is privileged or contained in mediation records.
If we refuse a request in whole or in part, we will provide the reasons for the refusal. In
some cases where exceptions to access apply, we may withhold that information and
provide you with the remainder of the record.
You may make a request for access to your personal information by writing to Kosyo Stavrev.
You must provide sufficient information in your request to allow us to identify the
information you are seeking.
You may also request information about our use of your personal information and any
disclosure of that information to persons outside our organization. For personal information
collected before January 2004, if we do not have a record of disclosures, we will provide
information about any disclosure of your information that is likely to have occurred.
You may also request a correction of an error or omission in your personal information.
We will respond to your request within 45 calendar days, unless an extension is granted.
We may charge a reasonable fee to provide information, but not to make a correction. We
will advise you of any fees that may apply before beginning to process your request.
Questions and complaints
If you have a question or concern about any collection, use or disclosure of personal
information by Simply Decks, or about a request for access to your own personal
information, please contact:
Kosyo Stavrev:
Owner of Simply Decks
kosyo@simplydecks.ca
825-419-9998
If you are not satisfied with the response you receive, you should contact the Information
and Privacy Commissioner of Alberta:
Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 – 6 Avenue, SW
Calgary, Alberta T2P 3W2
Phone: 403-297-2728 Toll Free: 1-888-878-4044
E-mail: generalinfo@oipc.ab.ca Website: www.oipc.ab.ca